Service record times
Our Borries range of services
The BORRIES Service ensures the availability of your marking systems and keeps your production running smoothly without interruption. Our technical service team supports you with spare parts, maintenance, modifications, repairs and the modernisation of existing marking systems – including those from other manufacturers. Businesses benefit from rapid response times, clear points of contact and flexible solutions, ensuring that the production process continues to run smoothly.
In the ‘Sample marking’ section, you will find information and the form for having your products marked free of charge. For information on warranty, commissioning, repairs, training or maintenance, please refer to the relevant section.
In the separate downloads section, you will find all service forms and various download options to assist you in working with our service technicians.
Table of Contents
On this page you will find:
Sample marking
The free BORRIES sample marking service shows you in advance what the marking will look like on your component and which method will achieve the best result. On request, we can test several options and document the results in an application report.
Your contact:
Mr Vjaceslav Kuzmin
Tel: +49 7127 97 97 – 36
Fax: +49 7127 97 97 – 97
vjaceslav.kuzmin@borries.com
Procedure for sample marking after contact has been made:
- Complete the ‘Sample Marking’ form PDF-form „Sample Marking“
- Send in a sample component with the details of your marking
- Receive the marked workpiece, including the application report, within two weeks
Address for sending your samples:
BORRIES Markier-Systeme GmbH
Musterbeschriftung – For the attention of Vjaceslav Kuzmin
Siemensstraße 3
72124 Pliezhausen
Germany
Take advantage of our many years of experience in marking your products!
For international companies, the relevant contact person is available.
Warranty
New BORRIES marking machines come with a 12-month warranty without on-site service. You can optionally extend this warranty to include on-site service or extend it to 24 or 36 months.
Verfügbare Gewährleistungsmodelle:
- 12-month warranty with on-site service
- 24-month warranty with or without on-site service
- 36-month warranty with or without on-site service
Further details regarding the 3-year BORRIES guarantee on selected marking machines can be found in the section below.
Quotes & advice:
service@borries.com
Tel.: +49 7127 9797-177
3-year BORRIES guarantee
The 3-year BORRIES guarantee has automatically applied to selected standard marking machines since 1 January 2024.
The free manufacturer’s guarantee is valid for 36 months, commences on the date of purchase and covers the same scope of services as the statutory warranty.
Models with a 36-month warranty:
- BM 73 and BM 76 roll marking machines
- 312, 313, 314, 315, 317, 322 scribe/needle marking machines
Note regarding the guarantee:
Valid until further notice. The optional on-site service is not included in the free guarantee.
We are convinced that this adds value to your investment.
For further information or if you have any questions, please do not hesitate to contact us at vertrieb@borries.com and service@borries.com.
Commissioning
Commissioning a BORRIES marking machine reduces installation times and ensures optimal marking results. Our service engineers carry out the commissioning either at our factory or at your location and hand over the system fully operational.
Request a quote:
Dietmar Pfister
Tel.: +49 7127 9797-606
Fax: +49 7127 9797-80606
dietmar.pfister@borries.com
Go to the ‘Service Call’ enquiry form
For international companies, the relevant contact person is available.
Repairs
BORRIES repairs ensure that your marking systems remain fully functional – even for equipment from other manufacturers. Our team inspects, repairs and documents every step of the process to ensure your machine is back up and running as quickly as possible.
Repair procedure:
- Download and complete the repair form
- Send in the complete marking unit (including control unit, cables and marker) along with the repair form
- Receive confirmation of receipt and a proposal on how to proceed
Postal address:
BORRIES Markier-Systeme GmbH
For the attention of Nicole Lutz / Andrea Henzler
Siemensstraße 3, 72124 Pliezhausen
Germany
Repair team contact details:
Tel.: +49 7127 9797-244 / -245
Fax: +49 7127 9797-97
ServiceReparatur@borries.com
If required, we can provide a suitable loaner device. Repairs can also be carried out on site.
Training courses
Tailored BORRIES training courses provide maintenance engineers, set-up technicians and programmers with the specialist knowledge required to operate marking systems efficiently and optimise marking processes. The courses cover the fundamentals of marking technology, traceability and the specific operation of your system.
The training sessions take place in the BORRIES training room or at your site. All participants will receive comprehensive training materials.
Contact & Enquiries:
service@borries.com
Tel.: +49 7127 9797-177
Go to the ‘Service Call’ form
For international companies, the relevant contact person is available.
Maintenance, Overhaul and Retrofit
Maintenance
Regular maintenance ensures the reliable operation of your marking system and prevents unplanned downtime. BORRIES offers maintenance contracts for recurring services as well as one-off maintenance and repair services both in the home country and abroad.
Overview of maintenance options:
- Maintenance contract for regular visits
- On-site maintenance service
- Manufacturer maintenance service
Complete overhaul
A general overhaul reduces long-term repair costs and enhances the reliability of your BORRIES marking machine. The overhaul includes a full technical inspection, the replacement of wear-prone components and optimisation of performance.
Our technical support team also provides assistance for marking machines from other manufacturers.
Retrofit
Retrofit modernises your existing marking machine and saves you up to 60% compared to buying a new machine. You get state-of-the-art control technology, optimised components and a longer service life – without unnecessary investment.
BORRIES upgrades mechanical and electronic components, enhancing performance, reliability and flexibility. We can also modernise third-party products.
We would be happy to provide you with a personalised quote.
service@borries.com
Tel.: +49 7127 9797-177
For international companies, the relevant contact person is available.
